Microsoft announced the Spring ’15 release of Microsoft Dynamics CRM, featuring enhancements in the five areas of productivity, social, mobility, analytics and knowledge.
The specific updates, announced at the Microsoft 2015 Convergence conference:
The productivity enhancements extend from a seamless and deep integration of Dynamics CRM with Office 365. Among the possibilities, the integration enables Excel “what if” scenarios to update as forecasts right within CRM and the use of OneNote in CRM to improve sales team collaboration.
On the mobility front, the user experience will be a “configure once, deploy everywhere” model that allows users to interact with the same sales processes across all mobile devices. Microsoft has also added a mobile SDK so users can extend and create their own mobile apps.
The analytics update relates to the out-of-the-box integration of PowerBI Connectors for Microsoft Dynamics CRM and Microsoft Dynamics Marketing. With this tool, users can analyze data with interactive dashboards and reports in Power BI.
The Dynamics CRM knowledge updates come with the start of Parature’s integration in the Spring ’15 release, bringing knowledge management to users’ daily service interactions.
Additionally, Microsoft announced that the Dynamics CRM tablet app can now be managed through secure mobility solution Good Technology, providing a container for local data, a secure data tunnel, and the ability to manage secure email and web links from the app. While enabling employees to access the Dynamics CRM tablet app, organizations can now enforce central policy management with tools like device wipe and password management.
Microsoft expects the Spring ’15 release to be available to customers by the end of the second quarter of 2015.